Business 2 Business
When a business wants to pay you will login to Transtar.
Once logged in, check in the top right corner and make sure you are logged into the Virtual Terminal. there will be a - VT next to the company name
Once you are in the correct account look on the left hand tree and select "Process Transaction". From here fill out what is needed to take the payment
Text 2 Pay (Non-Business)
When a guest wants to pay remotely you will send them an invoice through Transtar.
Once logged in, check in the top right corner and make sure you are logged into the Text2Pay section for your store.
Once you are in the correct account look on the left hand tree and select "Invoices". From here you can view all created invoices and create a new one.
Fraud Protection FAQCredit Card Terminals
Same Day Refund - use "Return" as it is the fastest method but only works if purchase was on the same day as return.
Refunds - use "Void" as long as it was not purchased that day.
There is a transaction limit of $10,000 on the machines. If you are running more than that you need to break it up into different amounts. Don’t do 50/50. Ex: $12k down do $8k and $4k.
When refunding a guest, make sure to refund them all their money back. 3% included.
Sales & Service
Finance
Down Payment limit - Our limit is 20% of the sale price capped at $5,000 down payment. Anything above that must be approved by GM or Owner. There will be no exceptions made on used vehicles labeled as “cash”.